How to Use the Customer Portal
Looking for an easy way for your agents or yourself to learn how to use WebCruise+? How about a simple way to reach out to our friendly support staff? Maybe a community forum where you can ask and answer questions with other users? You've come to the right place!
Our Customer Portal is your one stop shop to find helpful articles for functions and features in WebCruise+, to submit questions, concerns, suggestions, or requests, and to track tickets that you have submit. Keep reading for more information about how to use this tool!
Home:
The homepage of the Wincruise Systems Customer portal allows you to select which function you would like to use, whether you'd like to use the Knowledge Base, our Community Forums, or to Submit a Ticket. You can also navigate by using the options at the top of the screen, which will be detailed in the sections below.
At the bottom of the Home page, there is a section for recently added and popular articles for quick access!
Knowledge Base
The Knowledge Base is the central location for our help content. This includes both How To and Troubleshooting articles for many functions and features of WebCruise+ complete with illustrated step by step guides. Articles are separated by the screens used in WebCruise+ and by feature to make it easy to find what you're looking for.
At the bottom of the Knowledge Base page, you will find a link that will allow you to submit a ticket if you can't find what you're looking for. If you have any requests for new articles, submit a ticket with your request for us to review!
Note:
In order to submit a ticket, you will need to either sign up as a user, or log in to your existing user account.
Community Forum
In our new Community Forums, you can add topics for discussion, questions, new ideas, and requests. Users can comment on created topics to ask and answer questions, as well as have questions answered by our community moderators. Users can also earn points towards badges for involvement by creating topics, asking questions, replying to posts, and more!
For open topics that already exist, you can leave comments to answer the posted topic, ask questions to clarify, or add additional information.
To add a new topic, you will need to sign in to your existing user account, or sign up for an account.
Creating a new topic is as simple as filling out a quick form and clicking on Publish!
Tickets:
The Tickets area allows you to view the support tickets you have submit as well as the status of your ticket, and any posted resolutions that have been found. You can also access this section by clicking on My Area at the top of your screen.
Clicking on the orange "Add Ticket" button will allow you to create new tickets for any question, problem, request, or suggestion you may need. These tickets are submit directly to our friendly neighbourhood support staff who will address your ticket as soon as possible! All you need to do is fill out the form that appears and click on the Submit button at the bottom of the screen.
As always, if you have any questions or if these functions give you any trouble, you can always contact a member of our friendly support team by sending an email to support@wincruise.com, by sending us a chat message from your WebCruise+ page, or by using the Capture Feedback button on your screen.
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