If your client has paid their balance in full but the invoice still shows that there is a balance due, this is typically an issue where the system does not recognize that the payment has been made, and as such reflects this way on the invoice. The way to fix this issue is very simple!

First you will need to navigate to the Payments tab of the booking. From this tab, you will need to select the edit option for the payment listed as “Final Payment”. Once the edit window appears, all you need to do is select “OK” to re-save the payment. You do not need to make any changes to the payment. This will cause the system to recognize that the final invoice payment has been made.

As always, if you have any questions about this or if it gives you any trouble, you can always contact a member of our friendly support team by sending an email to support@wincruise.com, by sending us a chat message from your WebCruise+ page, or by using the Capture Feedback button on your screen.