HTML Invoice Shows a Balance Due When it is Paid in Full
If your client has paid their balance in full but the
invoice still shows that there is a balance due, this is typically an issue
where the system does not recognize that the payment has been made, and as such
reflects this way on the invoice. The way to fix this issue is very simple!
First you will need to navigate to the Payments tab of the
booking. From this tab, you will need to select the edit option for the payment
listed as “Final Payment”. Once the edit window appears, all you need to do is
select “OK” to re-save the payment. You do not need to make any changes to the
payment. This will cause the system to recognize that the final invoice payment
has been made.
As always, if you have any
questions about this or if it gives you any trouble, you can always contact a
member of our friendly support team by sending an email to support@wincruise.com, by sending us a chat message from your
WebCruise+ page, or by using the Capture Feedback button on your screen.
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