Missing or Incorrect Itinerary

If you are experiencing either a missing or incorrect itinerary, there are a few steps that we can use to troubleshoot the issue.

In the case of a missing itinerary, the first thing we would check is to make sure that the correct information has been entered and matches your booking confirmation, as well as the information from the vendor's website.

Searching for the sailing in the Navigator Tool is the next step in trying to find a missing itinerary.

If the itinerary can be found in Navigator, then we would need to check that the correct ship has been selected. On occasion, we see ships having been added manually into an agencies vendor information as well as being loaded automatically through our system. If the manually added ship has been selected it, likely will not have all of the itineraries included that have been supplied to our system by the vendor. To check this, you will need to look in the "Ship" drop down box in the Add or Edit Booking windows to see if there is another listing for the same ship name. If there is another ship with the same name, try selecting this to see if the missing itinerary is there.

If the missing itinerary still cannot be located, please contact us!

If you have a booking where you see that the itinerary or map is incorrect in either the HTML Invoice or the Daily Itinerary tab, this is at times an issue of the incorrect information being supplied to us from the vendor. In cases like these we typically see that the itinerary has been changed at some point by the vendor, and we then have to refresh our information in order to have the correct itinerary in the system. If you have confirmed that the itinerary differs from the vendor website, please contact us so that we can look into what updates or changes will need to be made in order to correct the issue.

If either the map or the itinerary is incorrect, please let us know so that we can investigate the issue further!

As always, if you have any questions about this or if it gives you any trouble, you can always contact a member of our friendly support team by sending an email to support@wincruise.com, by sending us a chat message from your WebCruise+ page, or by using the Capture Feedback button on your screen.

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