Troubleshooting
Missing or Incorrect Itinerary
If you are experiencing either a missing or incorrect itinerary, there are a few steps that we can use to troubleshoot the issue. In the case of a missing itinerary, the first thing we would check is to make sure that the correct information has been ...
If You Cannot View a Previously Sent Email
If you have sent an email through the Booking Screen and are no longer able to view it in the Email tab, this is likely because the email cannot be found in the system. The most common reason for this is because the email has been removed or ...
Pricing Details are Incorrect
If your cruise fare totals or any other amount is incorrect in the Pricing Details tab of the booking screen, this is typically an issue with the pricing amounts not being calculated correctly by the system. If you are experiencing this issue, ...
Comments Appearing on Invoice
Do you have a mystery comment showing up on your HTML Invoice? You've looked in the Comments tab of the booking and there's nothing there! What gives? The comments within the Bookings Screen isn't the only place where we can add comments to an ...
HTML Invoice Shows a Balance Due When it is Paid in Full
If your client has paid their balance in full but the invoice still shows that there is a balance due, this is typically an issue where the system does not recognize that the payment has been made, and as such reflects this way on the invoice. The ...